Terms and Conditions

Defective products will either be replaced free or fully refunded upon their return to us. We will pay the cost of shipping the item back to us, as well as shipping it to you a second time. A chewed harness is not considered "defective," but you can return the Freedom harness directly to the manufacturer to be fixed, for the cost of shipping.

New (undamaged and clean) products that are returned to us will be given a full refund for the cost of the product (shipping will not be refunded). "New" means that we can resell the product as new.

We can always do more if you tell us in advance. :)

Standard Classes and Puppy Day Camp: We can only give a Full Refund or change your registration date if you notify us at least 7 calendar days prior to your first session. A 50% Refund is available 2 days prior to your session. No refunds or date changes will be available after that time.

Rolling Admission / Ongoing Classes: You can change your reservations up to the day before your class. Just log in to change the reservation. Please help up out by changing your reservation early enough to fill your spot, if possible.

If you need to cancel, pro-rated refunds are available for rolling-admission classes. Your refund will be for the remaining reservation days, starting with two (2) days after your cancellation. So if you call or email to cancel on a Monday, the refund will be for the number of reservation days from Wednesday through the end of your membership.

Example 1: If you have a 4-week class pass and you have attended 3 sessions and have let us know at least 2 days before the 4th session, you will get 1/4 of your pass price back.

Example 2: If you have a Puppy Premium membership and give us enough notice so that you have used 6 sessions and will be refunded for 12 sessions, then you have basically used a full Standard membership (6 reservations).  So you would get $130 back (the difference between Standard and Premium).

Example 3: If you have a Puppy Plus membership and give us enough notice so that you have used 8 sessions and will be refunded for 4 sessions, then you have basically used a full Standard membership (6 reservations) plus 2 more.  That's 2/6 (or 1/3) of the extra reservations that the Pupply Plus membership gets you.  So your refund would be 2/3 of $70, which is the price difference between the Standard and Plus membership levels. That's $46.67.

If you want to change your membership plan, you can receive a prorated portion of the difference between the two plans.

Private Sessions:  We will give you a Full Refund if you notify us at least 7 calendar days prior to your private session. You may only change your reservation up to 3 days before your session (log in). A 50% refund is available 2 days prior to your session. No refunds will be available after that time.

For private session packages, we will refund the fee that remains after charging regular price for the sessions used.  If you give 7 days' notice and didn't use any sessions, we will refund the entire fee. If you have used 2 of the 5 sessions, for example, we will subtract the regular cost of 2 sessions from your fee and refund the rest.

Advanced Workshops, Summer Camp, & Seminars: Registrations for our longer workshops (1 or more days long) can receive a full refund only if cancelled at least 45 days in advance.  Between 7 days and 44 days, a half-refund is available (50% of total fee), and beyond that, no refund is possible. NO EXCEPTIONS!  We can only change the workshop you are registered for if you contact us 7 or more days in advance. 

Your spot is transferrable at any time, so if you find yourself within the window where you cannot get a refund, but have someone else who can take your place, please contact us.

The registrant understands that attendance at a dog training session may pose some risk to themselves, members of their family, their guests, and their dog(s) and expressly assume the risk of any damage or injury (to themselves, their dog(s), and/or any minors attending a dog training session with them) incurred as a result of a dog training session conducted by or on behalf of Ahimsa Dog Training, LLC. If registrant will be bringing children to the session, they will be responsible for their care and appropriate supervision.

To minimize all risks, the registrant agrees to disclose to the trainer any danger or sensitivities their dog(s) may present. The registrant will immediately inform the trainer of any situations that may provoke aggression in their dog(s) and be responsible for avoiding those situations.

In consideration of their participation in a dog training session or sessions conducted by or on behalf of Ahimsa Dog Training, LLC, the registrant, on behalf of themselves and any minors attending the dog training session(s) with them, waive, release, and agree to hold harmless Ahimsa Dog Training, LLC and any and all of its employees, volunteers, agents, insurers, and successors from any and all causes of actions, claims, demands, losses, injuries, and damages of any kind which may be sustained by them or their dog(s) in connection with the dog training session. Registrant is responsible for damages caused by their dog(s) and/or family members.

If you pre-order an item that we do not yet have in stock, we will ship as soon as the product is in stock.  Please note that we charge your credit card at the time of the order.

USA
We ship using USPS Priority Mail.  Orders will be shipped within 5 business days, except when an item in your order is out of stock (often within just a day or two). Please allow an additional 3-5 days for delivery of your order after shipment. 

International Orders
Orders outside the United States are shipped via US mail First Class International.  Orders to countries outside of the USA may be subject to customs duties and taxes, and may be delayed in customs.  Any additional taxes, fees, customs duties or VAT are the sole responsibility of the customer and are not included in the shipping charges.  All international orders are converted to and charged in your currency by your credit card company at the current exchange rate – check with your bank or credit card issuer for details on their currency exchange polices and fees.

Sales Tax
Seattle, Washington sales tax (9.5%) applies to orders shipped to Washington state.

Order Confirmation
You will receive email confirmation of your order.

Customer Service
If you need more information about our products than is provided online or need help with your order please email or call us using the contact information at the top of our website. If you are unsatisfied with the customer service you are receiving, please email Grisha, the owner of the Ahimsa (just ask the staff for the address). Email is the best way to reach her because of her international seminar schedule.